Drag each KPI metric into the correct Balanced Scorecard perspective
KPI Cards — drag to the right perspective
📊 Net Profit Margin — % of revenue retained as profit after all expenses
😊 Customer Satisfaction Score (CSAT) — post-interaction quality rating
⏱️ Order Fulfilment Cycle Time — average time from order to delivery
💹 Return on Equity (ROE) — how effectively shareholder equity generates profit
📣 Net Promoter Score (NPS) — likelihood customers recommend you to others
🔧 Employee Skills Gap Closure Rate — % of identified gaps addressed via training